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Please
read the terms and conditions carefully. You must not accept any
bookings unless you understand and agree with the terms and conditions.
PAYMENT AND PRICES: all prices are subject to availability and can
be
withdrawn or varied without notice. A non-refundable deposit is
required
within 7 days of reservation. Additional deposits for travel arrangements
may
be required by other travel companies booked on your behalf by AusGlobal
Travel. Final payment is due as per your invoice. AusGlobal Travel
reserves the
right to cancel any bookings if either the deposit or final payment
is not paid by
the relevant date.
BOOKINGS: We reserve the right to change the travel package components,
the departure date, or any other aspect of the travel package in
our discretion.
All travel packages are subject to availability and booking numbers.
If booking
numbers are not reached, AusGlobal Travel reserves the right to
cancel
bookings at anytime.
TRAVEL DOCUMENTS: travel documents include (without limitation)
airline tickets, hotel vouchers, tour vouchers or any other documentation
(whether in electronic form or otherwise) used to confirm an arrangement
with
a service provider. All travel documents especially airline tickets
must be
issued in the name of the passport/photo identity holder, some carriers
will
deny carriage if the spelling or sequence of the name varies from
that stated on
the identification and the booking may be cancelled. It is the responsibility
of
the customer to ensure the correct, full names are provided to the
consultant.
Travel documents may be subject to certain conditions and/or restrictions
including (without limitation) being non-refundable, non-date-changeable
and
subject to cancellation and/or amendment fees. All travel documents
are nontransferable.
It is your responsibility to collect all travel documents from us
prior to travel and ensure they are correct. Please contact your
consultant the
day before collection to confirm that the travel documents are ready
for
collection. It is your responsibility to call the relevant airline
24 hours prior to
departure for flight times.
TRAVEL INSURANCE: we can provide information to you about travel
insurance. For details of the services we provide, including a quote,
please refer
to your consultant. Travel Insurance is strongly recommended by
the
Department of Foreign Affairs and Trade for all overseas travel.
FREQUENT FLYER POINTS please note it is your responsibility to check
with your airline’s Frequent Flyer Customer Service Centre
whether your
flights will earn you points. Discount fares may not qualify for
Frequent Flyer
Points. Retain your boarding passes for proof of flights.
PASSPORT & VISAS: it is your responsibility to ensure that you
have valid
passports, visas and re-entry permits which meet the requirements
of
immigration and other government authorities. Any fines, penalties,
payments
or expenditures incurred as a result of such documents not meeting
the
requirements of those authorities will be your sole responsibility.
All travellers
must have a valid passport for international travel and many countries
require at
least 6 months validity from the date of entry. You must supply
a photocopy of
your passport to your consultant. If you need information regarding
visa and
other travel document requirements for your trip please let us know.
We can
obtain such information from an external visa advisory service and
accept no
liability for any loss or damage which you may suffer in reliance
on it. We can
obtain visas for you if you wish and fees may apply for this service.
If traveling
to or via the USA a USA visa waiver form must be signed.
HEALTH: it is your responsibility to ensure that you are aware of
any health
requirements for your travel destinations and to ensure that you
carry all
necessary vaccination documentation.
TAXES: certain taxes are mandatory in various countries. There may
also be
an additional local tax charged at some airports. All taxes are
subject to change
without notice.
CANCELLATION FEES: cancelled bookings will incur charges. These
charges can be up to 100% of the cost of the booking, regardless
of whether
travel has commenced. All deposits received are non-refundable.
We are unable
to provide a refund to you until we receive the funds from the relevant
supplier.
Fees will also apply where a booking is changed or tickets are re-issued.
21 to
45 days before the tour begins, cancellations will result in a loss
of 50% of the
total price of the tour. Under 21 days all monies received is non-refundable.
Refunds of airline tickets may take up to 4 months.
EXCLUSION FROM TRAVEL PACKAGE: you may be excluded from a
travel package at our discretion if you fail to comply with our
conditions and
reasonable instructions whilst travelling. You will not be entitled
to a refund
and we will not be responsible for any expenses that you may incur
as a result
of exclusion.
AGENCY: AusGlobal Travel contracts the services from transport,
accommodation and other wholesale service providers, such as airlines,
hotels,
coach, rail and cruise line operators for all tours. We ensure your
requests and
best interest are looked after at all times. We have no responsibility
for these
services nor do we give any warranty or representation regarding
their
standard. All bookings are made subject to the terms and conditions
and
limitations of liability imposed by these service providers. Your
legal resource
is against the specific provider and not AusGlobal Travel. If for
any reason
any travel service provider is unable to provide the services for
which you
have contracted your remedy lies against the provider and not with
AusGlobal
Travel.
RISKS AND LIABILITY: you acknowledge and agree that there are
inherent risks involved in participating in our travel packages.
By making a
booking, you agree to accept all risks associated with the travel
packages. We
do not accept any liability of what ever nature, whether in contract
or
otherwise, for the acts, omissions or defaults, whether negligent
or otherwise,
of third party providers over whom we have no direct control. Under
circumstances where liability cannot be excluded, such liability
is limited to
the value of the purchased travel arrangements. We do not accept
and liability
in contract, tort or otherwise for any injury, damage, loss (including
consequential loss) delay, additional expense or inconvenience caused
directly
or indirectly by force majeure or any other event which is beyond
our control
which is not preventable by reasonable diligence on our part.
CREDIT CARD TRANSACTIONS: credit card surcharges may apply when
paying by credit card. A receipt of payment or a credit card authorisation
form
will require your signature. If for any reason any travel service
provider is
unable to provide the services for which you have contracted, your
remedy lies
against that provider, and not against AusGlobal Travel. In the
event that
payment has been made to AusGlobal Travel by credit card, you agree
that
you will not seek to charge back your payment to AusGlobal Travel.
PRIVACY POLICY: AusGlobal Travel is committed to protecting the
privacy and confidentiality of personal information.
ADVERTISING AND PUBLICITY: we do not warrant the accuracy of the
travel information contained in Ausglobal Travel publicity materials,
and
exclude all liability for any errors or omissions in those materials.
All
information should be checked prior to booking.
TRAVEL ADVICE: for travel advice please contact the Department of
Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.
GENERAL: these booking conditions are governed by the laws applicable
in
the state of South Australia, and the parties agree to submit to
the exclusive
jurisdiction of the courts of South Australia.
I
/We are 18 years of age or older and accept and agree with the above
terms and conditions.
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